Privacy Policy

1. Person in charge of the protection of personal information

Banicles Inc., based in Québec City (Quebec), is responsible for the personal information collected on this site.

The President of Banicles Inc. acts as the person in charge of the protection of personal information. For any question, request or complaint regarding your personal information, write to confidentialite@banicles.com.

2. Information we collect

We only collect the information needed for the purposes described in this policy:

• Contact form: your name, email address, company name (optional), phone number (optional) and the content of your message.
• Audience measurement, only with your consent: cookie identifiers, pages viewed, visit duration, device and browser type, traffic source and approximate location (city or country) derived from your IP address, through Google Analytics.
• Cookieless statistics: aggregated, non-identifying data (pages viewed, referring site, country, device type) through Ahrefs Web Analytics, which places no cookies on your device.
• Technical logs: our host automatically records, for a short period, the IP address, date and time, requested page and browser used, for security and to keep the site running.

We do not request any sensitive information. Please do not include any in your messages (health, financial, biometric information, etc.).

3. Purposes

Your information is used to:

• respond to your requests and, where applicable, prepare a service proposal;
• understand how the site is used in order to improve its content and usability (audience measurement);
• keep the site secure and prevent abusive or fraudulent submissions;
• comply with our legal obligations.

We do not use your information for any other purpose without your consent, except where permitted or required by law. We do not sell, rent or trade your personal information.

4. Consent

By submitting the contact form, you consent to the information provided being used to respond to your request.

Audience measurement cookies (Google Analytics) are disabled by default and are only enabled if you click "Accept" in the consent banner. Declining has no effect on your access to the site.

You may withdraw your consent at any time: use the "Cookie settings" link at the bottom of every page or write to confidentialite@banicles.com.

5. Cookies and similar technologies

• banicles-consent (browser local storage): remembers your choice in the consent banner. Essential; kept until you change it or clear your browser data.
• _ga and _ga_<identifier> (Google Analytics): distinguish visits pseudonymously. Set only with your consent; maximum lifetime of 2 years.
• Ahrefs Web Analytics: no cookies or persistent identifiers.

You can also block or delete cookies in your browser settings.

6. Disclosure to third parties and service providers

We only share your information with providers that help us operate the site, and only to the extent needed for their mandate:

• Vercel Inc. — website hosting (United States);
• Resend — delivery of contact form messages (United States);
• our email provider — receipt and storage of messages;
• Google LLC — Google Analytics audience measurement, with your consent (United States);
• Ahrefs Pte. Ltd. — cookieless statistics (Singapore).

These providers are contractually bound to protect your information and to use it only for the intended purposes. We may also disclose information where required or permitted by law (for example, at the request of a competent authority).

7. Disclosure outside Quebec

Some of our providers store or process information outside Quebec, including in the United States and Singapore. Before any disclosure outside Quebec, we assess, in accordance with section 17 of the Act, the sensitivity of the information, the purposes of its use, the protection measures, including contractual ones, and the legal framework applicable in the jurisdiction concerned. This information may be subject to the laws of those jurisdictions.

8. Retention and destruction

• Messages received through the form: 24 months after the last exchange when they do not lead to a mandate; when a mandate is concluded, for the duration of the business relationship and the periods required by law (including tax law).
• Audience measurement data: according to the retention setting configured in Google Analytics, at most 14 months.
• Technical logs: according to our host's limited retention periods.

When these periods expire, the information is securely destroyed or anonymized.

9. Security and confidentiality incidents

We take reasonable security measures suited to the sensitivity of the information: encrypted communications (HTTPS), access restricted to those who need it, and reputable providers.

In the event of a confidentiality incident, we take steps to reduce the risk of harm, keep a register of incidents and, where the incident presents a risk of serious injury, promptly notify the Commission d'accès à l'information and the individuals concerned.

10. Your rights

Subject to the exceptions provided by law, you may:

• access the personal information we hold about you;
• request its correction if it is inaccurate, incomplete or equivocal;
• withdraw your consent to its use or disclosure;
• request that its dissemination cease or that any hyperlink giving access to it be de-indexed;
• obtain the information you provided to us in a structured, commonly used technological format (portability).

To exercise these rights, write to confidentialite@banicles.com. We may ask you to confirm your identity. We respond within 30 days of receiving your request. Access is free of charge; reasonable fees may be charged for transcription, reproduction or transmission, and you will be informed in advance.

We do not make any decision based exclusively on automated processing of your information.

11. Complaints

If you believe your information has not been handled in accordance with this policy or the law, please first contact our person in charge of the protection of personal information at confidentialite@banicles.com. We will handle your complaint promptly and confidentially.

You may also contact the Commission d'accès à l'information du Québec (https://www.cai.gouv.qc.ca) or, for a disclosure outside the province, the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca).

12. Minors

This site is intended for organizations and their representatives. It is not directed at persons under 14, and we do not knowingly collect their information.

13. Changes

We may update this policy to reflect changes in our practices or in the law. The date of the latest update appears at the top of the page; any significant change will be announced on the site.